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Frequently Asked Questions

OPL's Path to Reopening

‚ÄčI have a hold available. How do I pick it up?

You can pick-up your hold:

Will you be screening customers before they enter a branch?

As per the guidance of Halton Region Public Health, we have passive health screening in place for all OPL staff and customers entering the library. Signage is posted at all branch entrances with more information.

Do I have to wear a mask when I visit a branch?

Yes. Customers are asked to wear non-medical masks or face coverings, as per The Regional Municipality of Halton By-law No. 47-20 and Oakville Public Library Mandatory Use of Non-medical Masks / Face Covering Policy.

How often are the branches being cleaned?

Branches are cleaned regularly throughout the day and at the end of the day.
 
Public access computers and related technology are disinfected after each scheduled session.  Other shared equipment such as catalogue computers and checkout kiosks are cleaned regularly throughout the day.
 
When customers are allowed in the branches, there are multiple sanitization stations available for all customers throughout each branch. Customers are asked to clean their hands at the beginning and end of their visit.

Can I use the washroom at the branch?

Yes, washroom facilities are open for use during hours of operation.

Can I pay my fines or fees at the branch?

Fee payment is available at our branches and using the online payment service.  We encourage customers using the computer access service to bring coins to pay for printing, scanning, and photocopying. Debit or credit cards are also accepted for printing, photocopying and scanning.

Can I return materials at the branch?

Customers can make returns via the external book drops, or available internal book drops during branch hours.

Can I browse collections in the branch?

Yes, browsing is allowed as per the Ontario provincial Roadmap to Reopen.

Why are there specific book return hours?

Having these set return hours allow our staff to know exactly when materials are being brought back into the branch. It is also makes it possible for staff to monitor the return bins and to prevent them from overflowing while the library is closed.

Is the Children’s Spaces/Kid Zones open at the branch?

Yes, all children’s spaces/Kid Zones are open many play elements are not available including computers with games and Tinker Toys.

Can I sit and read at the library?

Due to health and safety protocols, public leisure seating and lounging is discouraged at the branch.
 
Customers are encouraged to limit their visits to 90 minutes, and for study tables and seating, physical distance must be maintained and signage is posted with instructions in-branch.

Can I bring a group to the library for a meeting or to study?

Not at this time. No in-branch use of group study tables is allowed.

Will meeting rooms be available to use/rent?

No, room rentals are not available until further notice.

I registered for a library card online, can I place holds for library materials?

Cards created using our AskUs service or the new card registration feature on our website are eligible to place a limited number of holds on physical items. Please visit your local branch with a valid peice of identification to transition your temporary account to a full privilege library card.

Can I borrow magazines and newspapers?

Newspapers will not be available to browse and read in-branch at this time. Magazines are available in-branch and by placing a hold on specific titles and issues. 

Are Wi-Fi hotspots now available to borrow?

Yes, Wi-Fi hotspots are available to borrow, subject to availability.

Are you accepting donations?

No donations of physical materials are accepted at this time. Any non-library material placed in our return book drops will be discarded.

Will the library open as a cooling station during declared heat warnings?

The library will be open regular hours during declared heat warnings and subject to capacity limits.

Is in-branch programming resuming?

OPL is holding limited physically distanced outdoor in-person programming. In-branch programming is on hold until further notice. 

I have questions about reopening? Who do I contact?

You can call your local branch during opening hours, or contact OPL staff through our AskUs service at oplreference@oakville.ca.