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Frequently Asked Questions

OPL's Path to Reopening

Will I need to provide proof of vaccination to enter an OPL branch?

No, OPL does not require proof of COVID-19 vaccination at OPL branches, with the exception of room rental bookings.
 
Provincial proof of vaccination programs have exempted public libraries from requiring proof of vaccination. This exemption also reflects the low-risk nature of library services and the success public libraries have had mitigating COVID-19 within their facilities. More information is available here.

My OPL branch, location, or program is located within a Town of Oakville facility, will I need to provide proof of vaccination?

Proof of vaccination will not be required to access the Glen Abbey branch and Iroquois Ridge branch, which are located within Town of Oakville facilities. Branches will be accessible through alternative designated entrances.
 
However, proof of vaccination will be required for any OPL program or OPL Express location within a Town of Oakville facility as per the Town’s proof of vaccination program. The Town’s program will require that anyone 12 years of age or older provide proof of identification and proof of full COVID-19 vaccination (or medical exemption).

Why would I need to show proof of COVID-19 vaccination at an OPL branch room rental booking?

Every person attending a room rental at an OPL branch will be required to show valid government-issued identification and proof of full vaccination against COVID-19 (or valid medical exemption), as per Ontario Regulation 364/20.

Proof of final dose of the COVID-19 vaccine must be dated at least 14 days prior to the room rental. More information available here.

Will you be screening customers before they enter a branch?

As per the guidance of Halton Region Public Health, we have passive health screening in place for all OPL staff and customers entering the library. Signage is posted at all branch entrances with more information.

Do I have to wear a mask when I visit a branch?

Yes. Customers are asked to wear non-medical masks or face coverings, as per The Regional Municipality of Halton By-law No. 47-20 and Oakville Public Library Mandatory Use of Non-medical Masks / Face Covering Policy.

How often are the branches being cleaned?

Branches are cleaned regularly throughout the day and at the end of the day.
 
Public access computers and related technology are disinfected after each scheduled session.  Other shared equipment such as catalogue computers and checkout kiosks are cleaned regularly throughout the day.
 
When customers are allowed in the branches, there are multiple sanitization stations available for all customers throughout each branch. Customers are asked to clean their hands at the beginning and end of their visit.

Can I use the washroom at the branch?

Yes, washroom facilities are open for use during hours of operation.

‚ÄčI have a hold available. How do I pick it up?

You can pick-up your hold:

Can I pay my fines or fees at the branch?

Fee payment is available at our branches and using the online payment service.  We encourage customers using the computer access service to bring coins to pay for printing, scanning, and photocopying. Debit or credit cards are also accepted.

Can I return materials at the branch?

Customers can make returns via the external book drops, or available internal book drops during branch hours.

Can I browse collections in the branch?

Yes, browsing is allowed as per the Ontario provincial Roadmap to Reopen.

Why are there specific book return hours?

Having these set return hours makes it possible for staff to monitor the return bins and to prevent them from overflowing while the library is closed.

Is the Children’s Spaces/Kid Zones open at the branch?

Yes, all children’s spaces/Kid Zones are open but many play elements are not available including computers with games and Tinker Toys.

Can I sit and read at the library?

Yes, we have physically distanced seating availible. Physical distance must be maintained and signage is posted with instructions in-branch.

Can I bring a group to the library for a meeting or to study?

Not at this time. Only one person may be seated at a table to ensure proper physical distancing measures. No in-branch use of group study tables is allowed.

I registered for a library card online, can I place holds for library materials?

Cards created using our AskUs service or through our website are eligible to place a limited number of holds on physical items. Please visit your local branch with a valid piece of identification to transition your temporary account to a full privilege library card

Will the library continue to quarantine materials? 

OPL will no longer be quarantining library materials. We are taking various precautions to ensure our loanable materials and our working environment remain in compliance with health and safety protocols to keep our staff and customers safe. We will continue to actively review and monitor current guidelines.

Can I borrow magazines and newspapers?

Newspapers will not be available to browse and read in-branch at this time. Magazines are available in-branch and by placing a hold on specific titles and issues. 

Are Wi-Fi hotspots now available to borrow?

Yes, Wi-Fi hotspots are available to borrow, subject to availability.

Are you accepting donations?

No donations of physical materials are accepted at this time. Any non-library material placed in our return bookdrop will not be accepted as a donation.

Will the library open as a cooling station during declared heat warnings?

The library will be open regular hours during declared heat warnings and subject to capacity limits.

Is in-branch programming resuming?

OPL is holding limited physically distanced outdoor, and indoor in-person programming. Browse through upcoming programs here.

Do I need to show proof of COVID-19 vaccination to attend an OPL program?

As of right now for library programs held indoors, at a branch, or outdoors you will not need to provide proof of vaccination. However, if there are library programs held at a Town of Oakville facility that is not an OPL branch, you will have to follow the Town’s proof of vaccination program. The Town’s program will require that anyone 12 years of age or older provide proof of identification and proof of full COVID-19 vaccination (or medical exemption).
 
If a program is held off library premises, indoors, not in a Town of Oakville facility and not in the library, you may be required that anyone 12 years of age or older provide proof of identification and proof of full COVID-19 vaccination (or medical exemption).

I have questions about reopening? Who do I contact?

You can call your local branch during opening hours, or contact OPL staff through our AskUs service at oplreference@oakville.ca.