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Library Takeout Frequently Asked Questions

Can I pick up my holds without a Library Takeout appointment?

Yes. All OPL branches are reopened for adjusted in-branch services.

When your hold is ready to be picked up you have the choice to either pick up your hold in-branch, or book a contactless Library Takeout appointment.

How will I know if my hold is ready for pick up?

When you place a hold through our website, mobile app or by phone and the hold becomes available, you will receive an email, text message or phone call notification (as per your OPL account preferences setup).

How do I place a hold if I don’t have a computer or internet access?

You can place a hold by calling a branch and requesting assistance of an OPL staff member.  If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

How can I manage my holds if there are items I no longer need, and so that the remaining items don’t all arrive at once?

If there are items on your holds list that you no longer need, or that you don’t want to pick up right away, here’s what you should do in your OPL account:

  1. Go to My OPL and click On Hold
  2. Cancel any holds that you no longer want.
  3. Change the status of any holds you don’t want delivered yet by setting the hold to “Pause hold”. You will keep moving up on the waiting list while your hold is paused. When you’re ready to pick it up, you can change the status back to Resume Hold and you will be notified when your hold is ready for pick-up.

I registered for a library card online, can I place holds for library materials?

 Library cards created online are eligable for two physical library materials to be checked out at a time.

Are hold periods extended?

Hold times may be extended if their are no additional holds on the item. Contact your selected pick-up branch and speak with staff to request an extended hold period. 

What if my hold expires – will a fee still be charged if I don’t pick up my scheduled hold pickup?

Yes. Our hold fees policy remains in effect. Holds that are not picked up are subject to a $1 expired hold fee. Library holds are limited to 50 items per library card.

To cancel a library hold go to your OPL account or through the OPL mobile app. You can also call us at 905-815-2042 and speak to a staff member for assistance. If a library hold is about to expire, you will receive a notification with a reminder.

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

How do I know I can schedule a hold pickup appointment?

Your hold is only ready for pickup when you receive a notification from us.

If you see in your OPL account your hold is ready but you have not received a notification message from us, please wait 24 hours to receive your notification. If you still have not received one, please call the branch where your hold is placed.

In the notification, there will be instructions on how to schedule an appointment to pick up the available hold(s). When you schedule your appointment, you will need to provide your name, your library card number, a phone number and an email address to reserve a pickup time.

How do I cancel or change my hold pickup appointment?

Please call the branch where your hold is placed. Cancellations or changes cannot be made via email or through your OPL account.

I picked the wrong location for my scheduled pickup. How do I change it?

Once you’re notified that your hold is available a change to the pickup location can only be made by an OPL staff member – send a request by email or call a branch. Please note that this may delay receiving your holds by several days.

The hold pickup location can be changed using the latest version of the My OPL app up to the point that the hold becomes available to pick up.

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

Will the library continue to quarantine materials? 

OPL will no longer be quarantining library materials. We are taking various precautions to ensure our loanable materials and our working environment remain in compliance with health and safety protocols to keep our staff and customers safe. We will continue to actively review and monitor current guidelines.

Do I need to make an appointment to return library material?

No need to book an appointment for returning your items, just stop by during the noted hours of operation. There is signage at the branch book drops indicating where to go to return your items. If your item is oversized and cannot be returned through the book drop, please see staff for assistance.

Can I request library materials for Library Takeout onsite/on demand?

No, this isn’t available at this time.

If you want to place a hold over the phone, call 905-815-2042 and request the assistance of an OPL staff member to place your hold and schedule a pickup time. If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

How will I check out my holds? Do I need to bring/show my library card when I pick up my holds?

When you book your holds pickup appointment, you will provide your name and library card number, and we will use that information to prepare your library holds for your contactless hold pickup. Staff will check out your items when preparing your Library Takeout order.

When you arrive for your appointment at your assigned branch, you will follow the instructions indicated and your pickup bag will be clearly labelled.

Can I call the branch to place a hold?

Yes. You can call your specific branch to speak to OPL staff to place a hold and schedule an appointment for pick-up.

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

Can I pay for my fees when I come for my scheduled pickup?

Library fees can be paid contactless through our online payment service. Additionally, fees can be paid within OPL branches, see staff for assistance. 

How will you maintain physical distancing and safety procedures with customers?

All branches for contactless holds pickup and library returns have clearly marked signage, directions and physical distancing markers for both staff and the public. At the pickup table where customers retrieve their packages, only one pickup is allowed at a time.

How can I contact Oakville Public Library if I have additional questions?

If you have additional questions about Library Takeout, please contact your home branch or email us at oplreference@oakville.ca. If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.